Shipping policy

# Shipping Policy

At our store, we are committed to delivering your favourite fragrances safely and on time across the UK.

### UK Delivery

* **Standard Delivery:** 2–4 working days
* **Express Delivery:** 1–2 working days
* Orders are dispatched Monday to Friday.
* Orders placed on weekends or public holidays will be processed on the next working day.

### Order Processing

Orders are usually processed and dispatched within **1–2 working days** after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking details where available.

### Delivery Delays

Delivery times are estimates and may occasionally be affected by courier delays, adverse weather, public holidays, or other circumstances outside our control.

### Incorrect Address

Please make sure your delivery address is correct before completing your order. We cannot be held responsible for delays or additional delivery costs caused by an incorrect or incomplete address.

### Damaged or Missing Orders

If your parcel arrives damaged or does not arrive within the expected timeframe, please contact our customer support team as soon as possible with your order details so we can assist you.

### Contact Us

For any questions regarding your delivery, please contact our customer support team. We are always happy to help.